When looking for the best window and door supplier in your local area, it can be difficult establishing who the pros are. Luckily, there are some tell-tale signs you can spot which let you know you’re dealing with an expert who will deliver a rewarding experience from start to finish. Here are our top 5 qualities to look out for.

Find a window & door supplier - 5 qualities to look for | Merton Windows1.      Exceptional Customer Service

One of the most important aspects of working with any window and door supplier is the customer service you receive from the moment you get in touch. Are they friendly? Do they seem willing to talk through your options? Do they employ high-pressure sales tactics? A reputable company cares about their customers and the experience they have, so will be more than willing to explain your choices, whether you want supply-only or full installation services, as well as providing a free, no obligation quotation. If you have any issues, there should be a point of contact throughout.

2.      An Experienced Team

Ask how many years the supplier has been trading for and that they have the right credentials which show they’re qualified for the job. Window and door suppliers should be FENSA-registered. FENSA was set up by the Glass and Glazing Federation and is the most common and highly regarded Competent Person scheme you’ll find in the window and door industry. An experienced company will also use an in-house team rather than subcontracting the work out, giving you the peace of mind they’ll deliver the same reliable service time after time.

3.      Product Variety

A top window and door supplier will have an extensive range of windows and doors on offer, using some of the top manufacturers in the industry who create products which exceed British standards. From the best patio door designs to Pilkington Glass products, there should be plenty of high quality options to choose from which allow you to find precisely what you want without the need to compromise. This means offering bespoke designs, including materials, made to measure sizing, hardware and colours. You should also check the guarantees available with each product.

4.      Top Features

Choosing windows and doors isn’t just about their aesthetics but their functionality too. Make sure you ask any window or door supplier to explain the features available with their products, including u-values so that you can ensure they are thermally efficient, as well as highly secure products such as Kömmerling windows. With burglars using more sophisticated methods to enter properties, it’s important to secure homes and businesses with windows and doors which have top security features.

5.      Positive Experiences

Look for signs that others have had positive experiences with the company, looking anywhere from Checkatrade to their social media pages. You can also ask them if they’ve completed similar projects in your area, and they may even have before and after photographs for you to take a look at. An experienced team will have a step by step process to make the experience simple and enjoyable for every customer.

Looking for a window and door supplier in Surrey or London?

Whether you’re based in Chessington, Epsom or further afield, our team would love to hear about the ideas you have for new windows and doors in your home or business, or even supply-only services you’re looking for if you’re a trade customer. Get in touch to find out more about the products and services we offer.